Privacy Policy

Last Updated: August 30, 2025

Welcome to Schedule A Ride. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (schedulearide.us) and our transportation services (collectively, the "Services").

Schedule A Ride operates primarily in New York, New Jersey, and Connecticut, with extended services to Washington DC and other destinations as requested. We serve customers worldwide, including:

•US residents and visitors

•International travelers visiting the United States

•Brazilian residents (subject to LGPD compliance)

•Customers from other international jurisdictions

This Privacy Policy applies to all customers regardless of their country of residence, with additional protections provided as required by applicable international laws.

This policy is designed to comply with our obligations under applicable data protection laws, including the New Jersey Data Privacy Law (NJDPL), the Connecticut Data Privacy Act (CTDPA), the New York SHIELD Act, the federal Children's Online Privacy Protection Act (COPPA), and the Brazilian Lei Geral de Proteção de Dados (LGPD).

By using our Services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices regarding your personal data.

To help you understand this Privacy Policy, here are some key terms we use:

•"Personal Data" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This includes information like your name, address, email, phone number, and precise geolocation.

•"Sensitive Data" is a subset of Personal Data that includes information revealing racial or ethnic origin, religious beliefs, health conditions, financial information, sexual orientation, citizenship or immigration status, or precise geolocation data. We require your explicit consent to process this type of data.

•"Processing" means any operation or set of operations performed on Personal Data, such as collection, use, storage, disclosure, analysis, or deletion.

•"Controller" refers to the entity that determines the purposes and means of processing Personal Data. In this case, Schedule A Ride is the controller.

•"Processor" refers to an entity that processes Personal Data on behalf of a controller. Our third-party payment providers are an example of a processor.

•"Consumer" means a resident of New York, New Jersey, or Connecticut acting in an individual or household context.

We collect information that you provide directly to us, information we collect automatically when you use our Services, and information we receive from third parties. This allows us to provide and improve our Services, ensure your safety, and meet our legal obligations.

•Account and Profile Information: When you create an account, book a ride, or communicate with us, we collect your full name, email address, phone number, and physical addresses (home, pickup, and drop-off locations).

•Transportation Details: To facilitate your ride, we collect travel information, which may include flight numbers, train details, or cruise ship information.

•Payment Information: When you make a payment, your credit card information and other financial details are collected and processed directly by our secure third-party payment processors (e.g., GoDaddy Payments, Square, Paypall, Zelle, Venmo). We do not store your full credit card number on our servers.

•Communications: We store the content of your communications with us, including emails, text messages, and phone call records with our customer support team.

•Consent for Minors: For the transportation of a minor, we require a signed authorization form from a parent or legal guardian, which includes their contact information and confirmation of their consent.

•Geolocation Information: With your permission, we collect your device's precise geolocation data when you are using our Services. This is considered Sensitive Data, and we request your explicit consent before collecting it. You can disable location services through your device settings, but this may limit the functionality of our Services.

•Usage Information: We automatically log information about your use of our website, including the pages you view, the links you click, your IP address, browser type, operating system, and the dates and times of your visits.

•Cookies and Similar Technologies: We use cookies and similar tracking technologies to analyze website traffic, personalize content, and understand user behavior. You can control the use of cookies through your browser settings. For more information, please see our Cookie Policy.

•Drivers: Our partner drivers may provide us with information about a completed trip, including any incidents or feedback.

•Payment Processors: Our payment processors provide us with transaction confirmation details, but not your full payment card information.

We use the information we collect for the following purposes, which are grounded in providing you with our Services and meeting our legal and operational needs:

•To Provide and Manage Our Services: We use your Personal Data to schedule and fulfill your ride requests, process payments, and communicate with you about your bookings. This includes sharing necessary details with your assigned driver.

•To Ensure Safety and Security: We use your information to verify your identity, monitor trips for safety, and investigate any incidents that may occur. Your contact information may be used to send you safety alerts or important service updates.

•To Improve Our Services: We analyze usage data to understand how our customers interact with our website and services. This helps us to improve the user experience, develop new features, and optimize our operations.

•For Customer Support: We use your information to respond to your inquiries, troubleshoot problems, and provide you with assistance.

•For Legal and Compliance Purposes: We may use your information to comply with applicable laws and regulations, respond to legal requests from law enforcement or government authorities, and enforce our Terms of Use.

•For Marketing and Communications (With Your Consent): With your explicit consent, we may use your email address or phone number to send you promotional materials or information about special offers. You can opt out of these communications at any time.

We do not sell your Personal Data. We only share your information with third parties in the following circumstances to provide our Services and comply with our legal obligations:

•With Our Drivers: To facilitate your ride, we share your name, phone number, and pickup/drop-off locations with the independent driver-partner assigned to your trip. Drivers are contractually obligated to use this information solely for the purpose of providing the transportation service and to maintain its confidentiality.

•With Third-Party Service Providers: We share information with vendors and partners who perform services on our behalf. This includes:

•Payment Processors: To securely process your payments.

•Cloud Hosting Providers: To store our data.

•Analytics Providers: To help us understand and improve our Services.

•Communications Platforms: To send you emails and text messages. These providers are contractually bound to protect your data and are prohibited from using it for any other purpose.

•For Legal Reasons: We may disclose your information if we believe it is required by applicable law, regulation, legal process, or governmental request. This includes sharing information with law enforcement, public authorities, or other third parties to protect the rights, property, or safety of Schedule A Ride, our users, or the public.

•In Connection with a Business Transfer: If Schedule A Ride is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in control or use of your Personal Data.

As a resident of New York, New Jersey, or Connecticut, you have specific rights regarding your Personal Data. We are committed to making it easy for you to exercise these rights.

•Right to Know and Access: You have the right to request confirmation of whether we are processing your Personal Data and to access the specific pieces of Personal Data we have collected about you.

•Right to Correct: You have the right to request that we correct any inaccuracies in your Personal Data.

•Right to Delete: You have the right to request that we delete the Personal Data we have collected from you, subject to certain exceptions (for example, we may need to retain data to complete a transaction or comply with a legal obligation).

•Right to Data Portability: You have the right to obtain a copy of your Personal Data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

•Right to Opt-Out: You have the right to opt out of the processing of your Personal Data for the purposes of:

•Targeted advertising;

•The sale of Personal Data (Note: We do not sell your Personal Data);

•Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

You can exercise your rights in the following ways:

•Email: Send a request to our dedicated privacy email address at privacy@schedulearide.us.

•Web Form: Complete the Data Subject Request form on our website https://schedulearide.us/dsrf.

•Universal Opt-Out Mechanism: We honor universal opt-out signals, such as the Global Privacy Control (GPC). If your browser or device broadcasts a GPC signal, we will automatically treat it as a request to opt out of targeted advertising for that browser or device.We will respond to your request within 45 days of receipt. If we require more time, we will inform you of the reason and extension period in writing. We will not discriminate against you for exercising any of your privacy rights.

We will not process your Sensitive Data, such as precise geolocation, without first obtaining your explicit consent. You may revoke your consent at any time through your device or application settings.

We implement reasonable administrative, technical, and physical security measures to protect your Personal Data from unauthorized access, use, alteration, and destruction. These measures are designed to comply with the New York SHIELD Act and other applicable laws.

Third-Party Security Verification: We are certified with TrustedSite as a verified business with certified security. TrustedSite actively monitors our website for security issues such as malware, malicious links, and phishing attacks. Our site undergoes regular security checks, and no issues were detected in the most recent security assessment. This independent verification provides an additional layer of protection for your data and demonstrates our commitment to maintaining the highest security standards.

Additional Security Measures: Our security framework includes:

•Encrypted data transmission using industry-standard SSL/TLS protocols

•Secure data storage with access controls and authentication

•Regular security monitoring and vulnerability assessments

•Employee training on data security best practices

•Incident response procedures for potential security breachesHowever, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data. We continuously work to improve our security measures and stay current with industry best practices.

We retain your Personal Data for as long as is necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We will delete your data upon a verifiable request, unless retention is required by law.

Our Services are not directed to children under the age of 13 without parental consent. We do not knowingly collect Personal Data from children under 13 without a verifiable parental consent form. If you are a parent or guardian and believe that your child has provided us with Personal Data without your consent, please contact us at privacy@schedulearide.us, and we will take steps to delete such information.

For minors traveling with a parent or guardian, or for whom we have received a signed authorization form, we will collect and use their Personal Data only as necessary to provide the transportation service.

We serve customers from around the world, including international visitors to the United States. When we collect personal data from residents of other countries, we ensure appropriate safeguards are in place for international data transfers.

For customers who are residents of Brazil, we comply with the Lei Geral de Proteção de Dados (LGPD). We process your data based on the following legal bases:

•Legitimate Interest: To provide transportation services you have requested

•Consent: For marketing communications and non-essential data processing

•Legal Obligation: To comply with tax and regulatory requirements

Your rights under LGPD include:

•Confirmation of data processing

•Access to your personal data

•Correction of incomplete or inaccurate data

•Anonymization, blocking, or deletion of data

•Data portability

•Information about data sharing

•Revocation of consentWe use Standard Contractual Clauses approved by the Brazilian National Data Protection Authority (ANPD) to ensure adequate protection when transferring your data internationally.

For customers from other countries, we implement appropriate safeguards including:

•Standard Contractual Clauses where required

•Adequacy decisions where available

•Explicit consent for data transfers where necessary

When providing transportation services that cross international borders or to destinations outside our primary service area, we may need to share limited information with border authorities, customs officials, or destination service providers as required by law or necessary for service delivery.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at privacy@schedulearide.us or https://schedulearide.us/dsrf.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.